Here are some answers to frequently asked questions:

1. The company

We are your competent partner for wine cellar cabinets and wine cellar facilities and offer you high quality branded products at attractive and above all fair prices. We select our partners carefully to provide you with high quality

 

The range at WeinWerk Klimascout are wine climate cabinets from various manufacturers such as Vestfront, Dunavox, Enofrigo, Gemm, Norcool and Swisscave. There is something for every taste with this extensive assortment.

 

The quality tests of the manufacturers far exceed the requirements of the standard EN 60335. A tightness test of the refrigeration cycle is carried out on each wine climate chamber and electronic safety is also tested. A final check with 40 control points and a service test are carried out on all wine cabinets prior to shipment to ensure that the cabinet shipped matches your order.

 

The company WeinWerk Berlin was founded in 2009 by the wine lover Katharina Strenski. She got to know the wine trade from 2006 from scratch. The opportunity offered her life and work on an Austrian winery near Lake Neusiedl. What Mrs. Strenski learned there in grape harvesting, cuvetting and bottling made her a true wine connoisseur. In strict connection with good wines stands for Mrs. Strenski the optimal storage. Because only properly stored wine can develop its full aroma and fully express its own taste. That’s exactly why Ms. Strenski, together with her team, offers these high quality wine cabinets. In this business field, the personal advice by the professional in the foreground. It is the motto of WeinWerk to adapt the wine cabinet to the needs and requirements of the customer and not vice versa.

Our online shop has been certified by Trusted Shops. In order to receive this seal of approval, more than 100 quality criteria are being examined, which are continuously being further developed by independent consumer and data protection officers and their compliance is regularly reviewed by certified business lawyers and IT experts. With this certification, WeinWerk can not only guarantee you faultless goods and best customer service, but also offers you a buyer protection with money back guarantee.

Our competent staff are at your disposal in our customer service. Any questions? No problem. Contact us by phone, e-mail or live chat. Our consultants take care of your request.

On our side there is a Trusted Shop logo. This seal of approval can only be obtained under certain conditions that WeinWerk has fulfilled. Among other things, the security of the money back guarantee is guaranteed; you can obtain this security directly from the Trusted Shop.

2. Advice and service

The customer-friendly and technically correct advice is the top priority at WeinWerk. We want you to be completely satisfied as a customer. Our customer service advises you as well as possible and is available to you before the purchase, as well as after the purchase. We take the time to answer your questions and dedicate ourselves with personal commitment to your satisfaction.

 

We look forward to receiving customer feedback, as these ratings show how satisfied our customers are with the service provided by WeinWerk. We would like to make shopping in the shop as pleasant as possible for you, so we look forward to suggestions for improvement.

The customer service of WeinWerk can be reached by email, telephone and live chat. Our consulting service is available from Monday to Friday from 10am to 6pm. Outside office hours, you can also contact us by e-mail.

Phone service

We are happy to help you with the purchase decision and advise you technically on the telephone number 030 30 60 26 31. Some questions can be better clarified in a personal conversation. At WeinWerk, we attach great importance to competent advice from our customers so that our customers can make a safe purchase decision.

E-mail service

You can reach us around the clock at the e-mail address info@weinwerk-klimascout.de. We answer your emails as soon as possible.

Live-Chat

You are also welcome to contact us via live chat.

During business hours Monday through Friday from 10 am to 6 pm, you can chat with one of our customer service representatives via live chat. So you can clarify your concerns directly and immediately. The live chat can be found in the lower right corner of the online shop.

Address

You can also inform us of your request by post:

 

WeinWerk Shop

represented by:
RGB Rankinc GmbH
Owner: Katharina Strenski
Lückhoffstraße 30B
14129 Berlin
Germany

Telephone number: 030 30 60 26 31
Fax number: 030 30 60 26 32

Click with the mouse in our online shop on the bottom right on “Online Help”. A pop-up window will pop up and ask for your name, email address and concerns. After you have answered all questions, press “Let’s go”. Immediately our customer service representative gets your chat request signaled in the system. After a short wait the chat will be accepted and you will be connected to one of our professional staff. Now you can ask your desired question and get immediately an answer.

 

It may happen that the waiting time is extended or the employee can not accept your chat request at short notice. Then your request will automatically be sent as an email.

3. Order and delivery

Once you have found the product you are looking for, place it in the shopping cart with no obligation. You can view the content of the shopping cart at any time by clicking on the “Shopping cart” button. You can remove the products from the shopping cart by clicking on the button “x” behind the product. If you want to buy the products in the shopping cart, click on the button “Checkout”.

You will be asked if you would like to buy or register as a guest. You will then be asked to enter your personal information. Next you will see the shipping method and what kind of transport costs will be charged for the desired type. Then you decide on one of our payment methods – PayPal, Prepayment or Credit Card Payment via Mollie. The last step is the order summary. Here you are asked to agree to our terms and conditions and that you have read the cancellation policy. After you have checked your order again and all the information is correct and according to your wishes, you can click on “Buy” to order binding.

To ensure that the ordered goods arrive safely, we work with great care and pay attention to unbreakable packaging. Unfortunately, it still happens again and again that the goods arrive damaged damaged, because the carrier does not handle the goods carefully enough. If this should happen, we ask you to contact us immediately and to check the goods on delivery.

For each order you can specify a different delivery address. Are you on a business trip or rarely at home? No problem. We will gladly send your delivery to the workplace, to friends or relatives.

We work together with freight forwarders via general cargo transports. The forwarding company announces one day before delivery. The goods are always transported insured.

4. Other common questions

By registering in our shop, you can complete the order process faster, save multiple shipping addresses, have your orders displayed and track the shipment.

 

You have further questions, please give us a call, we are happy to answer any question!

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